CONTACT
Dedicated support, when you need it. Contact us below, and explore the FAQ beneath for clear answers to common inquiries
Orders & Shipping
Do you ship internationally?
Yes. We ship worldwide with DHL. Tracking is provided once your order leaves our studio. In-stock items typically ship the next business day.
How long does delivery take?
Germany: 1–3 business days.
EU: 3–6 business days.
Non-EU: timing depends on destination and customs. During launches, slight delays may occur—your tracking will stay updated.
What are the shipping rates ?
Germany: free over €100; under 2 kg €5.49; over 1 kg €6.99.
EU rates vary by country and are shown at checkout.
For Non-EU destinations, local duties/taxes may apply and are the customer’s responsibility.
Returns
What is your return policy?
Unused items can be returned within 14 days. Pieces must be unworn, unwashed, with tags attached and in original condition/packaging. Return shipping is covered by the customer.
How do I start a return?
You can use the contact form or contact us at info@deluded.de with your order number and item(s). We’ll confirm eligibility and share the return address and instructions. Use a tracked service and keep the receipt until your refund is issued.
When will I receive my refund?
Once the return is received and approved, refunds are processed to the original payment method—typically within 3–7 business days.
Exchange needed? Please place a new order and return the original item.